<?xml version="1.0"?>

 <rdf:Description xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:title> Excellent service :   the secrets of building a service organization / </dc:title>
  <dc:creator>
    Hyacintha Susanti 
    penulis
  </dc:creator>
  <dc:creator>
    Edy Sembodo 
    editor
  </dc:creator>
  <dc:creator>
    Heria Windasuri 
    penulis
  </dc:creator>
  <dc:creator>
    BusinessGrowth Team 
    penulis
  </dc:creator>
  <dc:type>text</dc:type>
  <dc:publisher> Jakarta :   Gramedia Pustaka Utama, </dc:publisher>
  <dc:date> 2017</dc:date>
  <dc:language>   </dc:language>
  <dc:description> Bibliografi : hlm 207-208</dc:description>
  <dc:subject> Pelanggan, Pelayanan</dc:subject>
  <dc:subject> Informasi, Pelayanan</dc:subject>
  <dc:identifier>URN:ISBN: 978-602-03-3629-9</dc:identifier>
</rdf:Description>