01136     2200337   4500001002100000005001700021006001900038008004100057020002300098035002600121040001300147082002100160084001700181090001700198245016100215250002100376260005000397300004000447504003100487650002600518650002600544700003400570700002700604700003200631710003600663850001300699990002200712990002200734990002100756990002100777INLIS00000000006132520170808143709.0a           ||| | 190715|                      ||| |        a 978-602-03-3629-9  a 0010-081700000000051  a JIPUPBK0 2 [23]a 658.812   a 658.812 EXC  a 658.812 EXC00a Excellent service : b the secrets of building a service organization / c Heria Windasuri, Hyacintha Susanti dan Business Growth Team; editor, Edy Sembodo  a Cetakan Pertama  a Jakarta : b Gramedia Pustaka Utama, c 2017  a xx, 211 hlm. : b ilus. ; c 21 cm  a Bibliografi : hlm 207-208 4a Pelanggan, Pelayanan 4a Informasi, Pelayanan0 a Hyacintha Susanti e penulis0 a Edy Sembodo e editor0 a Heria Windasuri e penulis2 a BusinessGrowth Team d penulis  a JIPUPBK  a 0070/PBK/KU/2017  a 0071/PBK/KU/2017  a0071/PBK/KU/2017  a0070/PBK/KU/2017