na INLIS000000000061325 20170808143709.0 a ||| | 190715| ||| | 978-602-03-3629-9 0010-081700000000051 JIPUPBK [23] 658.812 658.812 EXC 658.812 EXC Excellent service : the secrets of building a service organization / Heria Windasuri, Hyacintha Susanti dan Business Growth Team; editor, Edy Sembodo Cetakan Pertama Jakarta : Gramedia Pustaka Utama, 2017 xx, 211 hlm. : ilus. ; 21 cm Bibliografi : hlm 207-208 Pelanggan, Pelayanan Informasi, Pelayanan Hyacintha Susanti penulis Edy Sembodo editor Heria Windasuri penulis BusinessGrowth Team penulis JIPUPBK 0070/PBK/KU/2017 0071/PBK/KU/2017 0071/PBK/KU/2017 0070/PBK/KU/2017