the secrets of building a service organization BusinessGrowth Team penulis text Jakarta Gramedia Pustaka Utama 2017 Cetakan Pertama xx, 211 hlm. : ilus. ; 21 cm Heria Windasuri, Hyacintha Susanti dan Business Growth Team; editor, Edy Sembodo Bibliografi : hlm 207-208 Pelanggan, Pelayanan Informasi, Pelayanan 658.812 658.812 EXC 978-602-03-3629-9 JIPUPBK 190715 20170808143709.0 INLIS000000000061325 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)