Customer loyalty : menumbuhkan dan memeprtahankan kesetiaan pelanggan Griffin, Jill text Jakarta Erlangga 2005 ind in xv, 238 hlm.; 24 cm 2007, Rutin KONSUMEN 658.812 979-741-762-x 190714 20151118204340 INLIS000000000007355 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)